Technical Assistance

1) I had a Friend of Fido's account on the old website. Is that account still good?
No - Sorry, with the new & improved website you will have to re-register.
 

2) I can't remember what email address I signed up with.
Go to login > then click "Forgot Password" > then type what  email address you think you might have used. We'll send a temporary password to that email address if that's the address you sign up with. You can keep trying email addresses until you find the one you used
OR
Call us & we can look up your account by your first & last name. If you happen to get voicemail please SLOWLY spell your first & last name. We'll call you back with the email address you used.  Phone: 330-780-9026
OR
Email us your first & last name and that you forgot your password. We'll email you back as soon as possible. Please note that this method will take the longest amount of time. Email: fido@sincerelyfido.com
 

3) I forgot my password.
Click here and a new password will be sent to you.
 

4) My username and/or password won't work.
Try clearing your cookies.
Internet Explorer follow these directions: Internet Explorer >> Tools >> Internet Options >> General Tab, browsing history

Firefox follow these directions: Firefox>>Tools>>Options>>Privacy, clear history &/or clear cookies

OR

Are you sure you are on the right website? If you filled out a wholesale request form - you should be logging onto our wholesale website:   www.sincerelyfido.com/wholesale

4) How do I know my order went through?
You will receive a confirmation email.