We'll Fetch It For You - From Our Web Site To Your Door
Phone Orders
If you prefer to place your order the old-fashioned way via the telephone, please feel free to call us at 330-780-9026. We are available Monday through Friday from 8 am to 7 pm EST. If you receive our voicemail we are assisting other customers and will assist you as soon as possible. Please CLEARLY & SLOWLY leave your name, phone number and a brief message. We are closed all government observed holidays.
Fax Orders
Can't get through to us on the phone? Fax in your order 330-922-0812. Please download our order form, fill it out completely and fax it in. Incomplete forms will delay shippment.
Website Orders
Having difficulty ordering off our website? No problem. Just call us 330-780-9026 or fax in your order 330-922-0812.
Payment
We accept VISA, MasterCard, American Express, and Discover Card. Sorry, no COD or personal checks accepted at this time.
Special Orders
Special Orders consist of those items that are permanently personalized in any way, including but not limited to items that are, monogrammed, engraved, custom sized, altered and those that are not a standard stock item. We urge you to read the description of each item as Special Orders cannot be returned or exchanged.
Cancellations & Changes
Sincerely, Fido™ strives to process and ship all orders as promptly as possible. If your order has not yet entered the shipping process, you may cancel or revise your order. Please call 330-780-9026 to request an order change or cancellation.
Domestic Shipping Information
The average order is processed within one to two business days from time of receipt. After it has been shipped, please allow 5-8 business days for your order to be delivered. The Sincerely, Fido™ shipping staff is not available on Saturdays or Sundays. Aside from weekends, the Sincerely, Fido™ shipping department normally processes orders within one to two business days. However, incomplete order forms, during holidays, and other busy times of the year, orders may take slightly longer to process.
Every order is triple checked before it ships. This helps us ensure that you receive exactly what you ordered. If any errors should occur, please let us know within 3 business days so that we can fix any mistake promptly.
Rates are determined by weight and destination.
International Shipping
International shipments will incur a 10% surcharge. Sincerely, Fido™ does not pay customs duties. All packages will be assigned a value. Please allow 2 to 3 business days for processing. Orders ship via United States Postal Service Priority Mail unless other previous arranged has been made and authorized by management. After your order has been shipped, please allow 6 to 10 business days for your order to be delivered.
Returns
We want you, the customer to be happy. We will accept returns of most items with some minor exceptions. Used displays, with the exception of the Sincerely, Fido™ Fire Hydrant display, are not returnable. Items eligible for returns/exchanges must be in its original condition, unused/unworn, with all tags and packaging attached, without odors or stains, and in resalable condition. Items deemed returnable will be refunded or given store credit minus shipping and handling charges. You must contact us within 7 days of purchase to obtain prior authorization for a return. Contact us at returns@sincerelyfido.com for details and instructions. Sincerely, Fido™ is not responsible for breakage that occurs on return shipping. Please repackage your items carefully and insure the package if necessary.
